SALES ALLIANCE CLIENT CASE STUDIES
Case Study #1: Company Description
Multi-billion dollar supplier of consumer and business-to-business cable and communication services in 26 large metropolitan areas across the U.S.
Business Areas Addressed
- Inside consumer sales
- Outbound consumer telesales
- Outside small business field sales
- Major Account Sales
- Direct Sales
- Retail Sales
- Customer Service Sales
Work Performed
- Sales team hiring assistance
- Sales process development
- Sales process enhancement, engineering and pre-testing
- Customized sales training programs
- Implementation of sales team coaching program
- Implementation of sales process steps and sales results tracking
- Selection and hiring of a 10-person sales training staff
- Licensing of over 7 customized sales training programs
- Train-the-trainer program
Results Achieved
- Newly hired and trained sales team outperformed existing sales teams (national average) by more than sixty percent within just a 4-month period
- Results exceed those of two other sales development/training companies and lead to client adopting The Sales Alliance’s program on a national basis in 26 metropolitan operations
- Achieved forty percent boost in cross-sold products and services
- Client determined ROI on investment in program to be less than 30 days
_____________________________________________________________________________________________________________________________
Case Study #2: Company Description
Manufacturer of computer peripheral devices for legacy systems
Business Areas Addressed
- Inside and Direct Sales to major corporations
- Worked with company President to achieve board-mandated 40% sales increase (via “stealing” competitive market share)
Work Performed
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Assistance hiring salespeople and a Sales VP
- Customized sales process steps
- Customized sales training program development
- Creation of competitive sales strategies (and counter strategies), including the implementation of a “war room” and a rapid fire, shotgun series of field visits to accounts of targeted competitors
- On-the-phone sales team coaching program
- Sales management coaching program
- Ongoing corporate sales consulting
- Development of key account sales and capture plans
Results Achieved
- Achieved board-mandated 40% sales increase and was given a $10,000 bonus
- Weakened the targeted competitor by recruiting a significant number of their accounts
_____________________________________________________________________________________________________________________________
Case Study #3: Company Description
Small manufacturer of computer power protection systems and software
Business Areas Addressed
- Inside sales to major corporations and distributors
- Outbound, direct sales initiative to recruit dealers selling the products of the primary competitor and industry leader
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Development of dealer program and dealer “kit”
- Customized sales training program
- On-the-phone sales coaching program
- Sales management coaching program
- Ongoing corporate sales consulting
Work Performed
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Development and implementation of pilot channel partner program
- Customized channel sales process and training program development
- Development of competitive sales strategies to outmaneuver large industry leader
- Extensive sales process engineering and testing
- On-the-phone sales team coaching program
- Sales management coaching program
- Ongoing corporate sales consulting
Results Achieved
- Thirty five percent sales increase within 1 year
- Recognized as the “best in class” Reseller program in industry by VAR Business Magazine
- Dealer network developed via The Sales Alliance’s initiative was the primary basis for the company’s sale to a large industry player a year later.
_____________________________________________________________________________________________________________________________
Case Study #4: Company Description
Supplier of “green” building products to consumers, businesses and dealers
Business Areas Addressed
- Inbound and outbound business and consumer telesales
- Development of business-to-business and dealer program
Work Performed
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Inside sales training program (customized) and sales process
- Development of dealer program and dealer “kit”
- Customized sales training program
- On-the-phone sales team coaching program
- Sales management coaching and training seminar
- Ongoing corporate sales consulting
Results Achieved
- Sales more than doubled over a 2-year period
- Business-to-business sales went from less than 15% to more than 40% of overall sales
_____________________________________________________________________________________________________________________________
Case Study #5: Company Description
Supplier of computer maintenance services and backup systems
Business Areas Addressed
- Inbound and outbound sales
- Sales by maintenance technicians
Work Performed
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Assistance hiring salespeople
- Customized sales process and training program development
- Specialized training program for maintenance technicians to generate sales leads within accounts they service
- On-the-phone sales team coaching program
- Sales management coaching program
- Ongoing corporate sales consulting
Results Achieved
- 75% increase in sales leads, resulting in an overall sales increase of 20% in first year
- Introduction of firm to a strategic partner whom they later acquired
_____________________________________________________________________________________________________________________________
Case Study #6: Company Description
Newspaper publisher with over 100 advertising salespeople
Business Areas Addressed
- Field sales (selling advertising to small and large businesses)
Work Performed
- Salesperson interviews and sales process definition and development
- Customized sales training program
- Sales management coaching and reinforcement program
Results Achieved
- Helped firm achieve more than a 20% sales increase in 9 months
_____________________________________________________________________________________________________________________________
Case Study #7: Company Description
Regional Bell Operating Company in Midwest
Business Areas Addressed
- Business-to-Business Call Center sales teams
Work Performed
- Definition of “best practices”
- Ongoing “best practices” coaching
- Coach-the-coach program
- Coaching metrics
Results Achieved
- Achieved a $17 million sales lift over a 120-day period with a net client investment of under $400,000
_____________________________________________________________________________________________________________________________
Case Study #8: Company Description
Regional provider of staffing services to large corporations
Business Areas Addressed
- Field sales team new business prospecting program
Work Performed
- Assessment of sales team, structure, goals, measurements, motivation and skills
- Customized sales training program based on unique set of sales process steps
- On-the-phone sales prospecting assistance
- Sales management coaching program
- Development of sales process manual and new hire training program
- Ongoing corporate sales consulting
Results Achieved
- Achieved 30% increase in placements over a 12-month period
All Rights Reserved. The Sales Alliance Inc. San Diego, CA.






