Sales Coaching Pays Off

Several studies confirm that sales training classes not accompanied by ongoing sales coaching fail to produce lasting results or changes in sales behaviors. Why?
- When salespeople tried a new technique, they often felt awkward. And the technique may not have worked for them the first or second try. Consequently, salespeople often “scrapped” the new, unsuccessful sales technique and reverted back to their old methods.
- People lose 87% of what they learn just 30 days after training. Yes, that’s right! Retention is less than 15% just one month later.
Sales Manager Training on Sales Coaching
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Dumb Questions

In sales situations there are questions that, although we hesitate to call them ”dumb,” are inappropriate or even detrimental to sales results. For example, asking an executive-level prospect a question such as “what does your company do?” or “what are your company’s main products?” shows the decision maker that the salesperson hasn’t done his or her homework. Moreover, if the prospect does choose to answer these questions, the few precious minutes a salesperson has to initially ”hook” the decision maker and gain commitments are often wasted. In short, a common reason for lackluster sales and prospecting success is the use of poor sales questions.
Successful sales questioning techniques help generate immediate interest, reflect an understanding of the prospect’s business and differentiate salespeople from their competitors. So, if you or your sales team don’t have consistently high sales and prospecting success rates, it may be wise to inspect the types of questions being asked.
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